Customer Service




Domestic (US) Shipping

UPS Ground Shipping and Returns for US customers are free.

International Shipping

We ship internationally via UPS. We currently charge $15 to ship to Canada and between $30 - $50 for other countries (for 1 pair of boots). However, you are responsible for all duties and import taxes. Duties and import taxes vary from country to country and can be substantial so please research before ordering. In addition, international customers are responsible for the cost of shipping on returns.

Warranty

Boston Boot Co. products are covered by a one year warranty that protects the original owner against manufacturing defects in workmanship or materials. If your product is defective, we’ll make it right. This warranty does not cover normal wear and tear, improper care, product abuse and/or negligence, or use of product for unintended purpose. Please email us directly at help@bostonbootco.com to initiate a warranty claim.

RETURNS & EXCHANGES

Boston Boot Co. will gladly accept returns or exchanges within 30 days of purchase on unworn and unused Boston Boot Co. boots in their original packaging purchased from www.bostonbootco.com. Please contact us via e-mail at help@bostonbootco.com to request a UPS return label. Please include your name, address, date of purchase and a brief explanation of why you are returning the item or the style/color/size you would like to exchange for.

SHOPPING & PAYMENT

How to Use Your Shopping Cart: When you are shopping on Bostonbootco.com and add an item to your Cart, it is saved in your Cart. The Cart holds products you wish to purchase while you shop. Items you place in your Cart will remain there until you purchase them or remove them. They will remain there even after you leave our site.

Payment Method: Credit cards accepted: Visa, MasterCard, American Express, JCB, Discover, and Diners Club

We charge your credit card when you submit your order.

Promotion Codes: Steps for redeeming a Promotional Code: • Enter your Promotional Code on the Payment page • Codes are case sensitive. If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Please note that we reserve the right to cancel orders in the event that an unauthorized promotion code is used.

FAQ

Why should I choose Boston Boots?

We focus on the details. Our mission is to strive to find the best materials and technology to craft boots that are stylish, comfortable and durable. Pretty simple goal but that's it. We recognize that there are lots of great boots for guys to choose from at every end of the spectrum. Our plan is to make boots that we love and hope that we can find an audience of guys out there that love them too.

Where are Boston Boots made?

Our boots are designed in Boston and the materials are sourced globally to ensure the best quality we can find. We are very proud to have partnered with Horween leather in Chicago to supply our leather. Our Commonwealth, Cambridge and Newbury boots are crafted in China with the best ingredients and in small batches by a manufacturer that we have worked with for many years and whom we chose based on their reliability and the high quality of their work. Our Lewiston boots are made in Lewiston Maine by Rancourt & Co.

How do I select my proper size?

Our boots fit true to size. This means that if your foot is measured to be a size 9 you will wear a size 9 in Boston Boot Co. Please refer to the Sizing Guide available on each boot page or download our sizing guide for help in measuring your foot. You can also get your foot measured at any department store to find out what size your foot is if you are unsure. Boston Boot Co. boots are made in Men’s size 7-14. While we hope to one day expand our width offerings, our boots currently only come in D width.

How do I maintain my Boston Boots?

Please see our boot care instructions to learn how to make your boots last as long as possible.

Can I wear these to do construction work?

Boston Boots are designed and constructed to be stylish but durable. Our boots are rugged and you don’t have to baby them but they do not have steel shanks, steel toes or OSHA ratings and are not meant to be used as actual work boots.

Can you ship your boots internationally?

Yes, we ship internationally via UPS. However, you are responsible for all duties and import taxes. Duties and import taxes vary from country to country and can be substantial so please research before ordering.

Where can I see your boots in person?

We hope to add wholesale accounts soon. If you have a suggestion for a store that might want to carry Boston Boot Co. email your suggestion to info@bostonbootco.com

Can Boston Boots be resoled?

Unfortunately, Boston Boots cannot be resoled but the rubber outsole is designed for both comfort and long-term durability. They should provide many years of enjoyment with normal everyday use.

Why don’t you make women’s boots?

We do size down to a men’s 7 which is a women’s 8.5. In the future we may be able to expand our size offerings to a women’s 6 but it will require additional tooling so it may be some time before we get there.

Do your boots come in varying widths?

Our boots are only available in standard D width.

Contact Us

Need to talk to us about a purchase? Email us at: help@bostonbootco.com

Have questions or feedback? Email us at: info@bostonbootco.com

Interested in carrying Boston Boots in your store? Email us at: sales@bostonbootco.com

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